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Posted on January 16th, 2019 - Posted in Resources, Tips and Tricks

Bug Killers: Our process for fixing software bugs

Software bugs ruin the picnic! Like a picnic in the park disrupted by ants, sometimes software bugs appear. Every time we release a new version of Wellsite Report extensive testing happens to ensure the update is working but it’s impossible to catch everything. Every single user uses Wellsite Report different ways. Users use different areas of the program for different purposes, on different devices, with different connection types. Much like it’s impossible to completely keep ants off your picnic blanket, one or two might get through. If it disrupts your picnic, it’s time to let us know there’s a potential problem.

What happens when you come to us with an issue? It seems like it should be easy: flick the ant off the picnic blanket, problem solved. But here at Wellsite Report, we want to find permanent solutions that will improve the picnic for everyone. It takes time to find the root cause of an issue, and here’s how we do it.

What we need to solve software bugs

If you experience issues with the system, there is basic information that can help us diagnose your issue. When you think there could be a problem, here’s what we’ll need to know:

  • How you are accessing Wellsite Report: On desktop or mobile, the browser are you using, and/or the version of your phone’s operating system
  • The type of connection you are using: Wi-fi? 4G?
  • Any action taken that caused the issue. What did you expect to happen versus what actually happened?
  • Screenshots! As many screenshots you can provide as possible!

What we do to solve software bugs

Developers have to rewrite code quickly to solve the software bug Using the information you provided, we try to reproduce issue to determine if it is a true software bug. We’re recreating the picnic and trying to get the same type of ants to show up in our tuna salad. When that happens, we can follow the trail of ants to see where they’re coming from. Once we find that, we can assess the real issue.

Now that we can recreate the bug, we report to the developers. The developers dig into the nitty-gritty of the issue and try to find the very specific code that could be causing the issue. After discussing what the solution should be, the developers edit the code to produce the intended result.

Of course, every time code changes, the entire system needs testing again. Some code may fix an issue but break something else in the process. Our Quality Assurance (QA) department tests the new code to ensure it’s functional with the rest of the system AND that the bug reported is fixed. Next is to release this fix to the users! All users get the update and should no longer have bugs at the picnic.

It’s a lengthy process, but when software bugs come up, it becomes our number one priority. If you notice something not working the way you expect it to, let us know! Reach out to information@wellsitereport.com or call us at 1-877-208-6153.

SMS Communications now available!

Posted on April 18th, 2019
Posted in Management

SMS Communications: Wellsite Report’s newest addition

We’ve all been there. We send an email expecting it will get read and action will be taken as necessary only for an employee to say, “I didn’t see your email.” It’s hard enough to get co-workers to respond efficiently in the office, but when your co-workers are out on the oil field, the problem […]

Release Notes

Posted on April 3rd, 2019
Posted in Management, Project Management, Reporting, Software Update

Release Notes – 2.6.2

What’s updated? New Feature: SMS Alerts Send SMS messages to any user who has a mobile number in their Wellsite Report account Upload a PDF or image to be sent as downloadable link within the text message Select recipients by base, role, or a combination of both If your company enables SMS, your existing users […]

Posted on March 27th, 2019
Posted in Management, Reporting, Tips and Tricks

Email Alerts: Integer Fields

Last month, we discussed how powerful Email Alerts are in conjunction with our Equipment Module. Now we are going to dive deeper and show you how powerful Wellsite Report can be in keeping you up to date! Email Alerts have so many configuration options that it may seem intimidating to get started. No need to […]

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