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Posted on October 10th, 2018 - Posted in Big Data | Management | Reporting | Service Quality

Improve your service quality with one software – here’s how

We know Wellsite Report (WSR) is a powerful tool, but it’s always exciting to hear our customers’ feedback on how it has helped them improve their business. Recently, a service company in west Texas made a dedicated effort to getting maximum participation from their reporting program. The company focused on service quality and HSE reporting using Wellsite Report. The results were incredible! Not only did they get buy-in from their field staff, they crushed their service quality KPIs!

Customer's participation vs their runs/misruns ratio

July was the first month our customer received 100% participation and their runs/misruns ratio improved by 122%. Service Quality incident reporting skyrocketed, giving leadership more information to help them make more informed decisions. Throughout Q3, our customer utilized the reports within Wellsite Report given to them by their employees in the field to help improve their run/misrun ratio to an impressive 168 – 1, the best ratio the company has ever seen.

Congratulations to our customer whose vision to utilize technology to improve their service quality, and follow-through to get their employees using the easy-to-use mobile app ensured that they would see monetary returns. Our customer has more business than ever with less NPT and more money in their pockets.

You too can improve your service quality! Request a Demo when you’re ready to see how Wellsite Report can change your business today!

Release Notes

Posted on July 1st, 2019
Posted in Software Update

Release Notes – 2.6.4

Introducing General Tasks Tasks can now be assigned outside of incidents! Tasks and action items now have their own section on the sidebar for easy access Assign the tasks to individuals, to a role type, or to an entire base Make the task required to be completed by all assignees or just one of the […]

Bugs bugs everywhere

Posted on June 27th, 2019
Posted in Resources | Tips and Tricks

I think I found a software bug, what should I do?

We work hard to build quality software that makes your job easier. Before we release any new features or improvements, we go through several rounds of developer review and quality assurance testing. Occasionally, a software bug (or “bug”) can slip past us and make it into an update. If you encounter a software bug in […]

Posted on June 17th, 2019
Posted in Tips and Tricks

How To: Reset Your Password

Our #1 tech support question is, How do I reset my password?. Resetting your password is incredibly easy, so let’s walk through it together. Note: you can do this on your computer or on your mobile browser. 1. Go to app.wellsitereport.com/#/login. You should see the following page. Your email and password may already be entered. […]

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